Wednesday, February 10, 2010

Voice Biometrics Prevents Time and Attendance Fraud

Voice biometrics can be deployed to prevent remote employee time and attendance fraud. One of my former clients managed several group homes which were staffed round-the-clock. The client wanted to ensure that the correct employee was on-site when scheduled. Unfortunately, there had been a history of fraud; for example, time card starting/ending times were falsified, etc.

I proposed a solution using voice biometrics. At the start and end of each shift, the group home employee would be required to call an IVR and verify their identity (i.e., provide sample voiceprint). The system was also able to detect the phone number (i.e., group home) the employee was calling from. Problem resolved -- time and attendance fraud eliminated!

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