An item out of Bakersfield, California (KERO 23) warns businesses of a new scam that uses a crude “electronic Voice Verification process.” Here’s how it works:
Let’s say you decide not to renew an existing contract (e.g., yellow pages advertising). The company calls you and asks you to confirm certain information, such as name, phone, etc., by providing “yes” and “no” answers to the questions. The company then claims that you answered “yes” to the terms of the renewal -- and will even play back a recording of you answering “yes” to the “renewal question.”
I can see this “process” being used to scam individuals as well. If you are a victim of this scam, immediately send a cancellation letter to the company. You may also want to contact the Better Business Bureau and Federal Trade Commission.
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