In June 2009, Vodafone Turkey, that country’s second largest mobile communications provider (16 million+ subscribers), in concert with implementation partner SPEECHOUSE, began deploying a customer-facing voice biometrics application. Vodafone Turkey’s “Voice Signature” application is powered by PerSay’s VocalPassword™.
According to PerSay, the primary drivers for Voice Signature were to enhance customer service and improve security. Subscriber benefits include the ability to perform secure self-service transactions such as resetting a blocked mobile device. Enrollment in the Voice Signature application is voluntary.
Vodafone Turkey also benefits by a reduction in call center costs. According to them, thanks to Voice Signature, call durations decreased by about 15%, while customer satisfaction increased 85%.
As a testament to their voice biometrics implementation, Vodafone Turkey won “The Best Technology Solution” award at the “Istanbul Call Center Awards 2009” ceremony.
Showing posts with label vocalpassword. Show all posts
Showing posts with label vocalpassword. Show all posts
Wednesday, March 10, 2010
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