Dan Miller and Derek Top, Opus Research, along with Paul Heirendt, CEO of TradeHarbor, presented a Webcast yesterday titled “Meeting New Demands for User Authentication.”
The central theme was that voice biometrics should be seen as an enabling technology (i.e., for transactions and interactions) over a number of channels and networks. Paul presented several examples, including:
• Identity and authentication – voice biometrics authenticates that the person is actually who they claim to be
• Increased customer convenience and reduced operations costs – live agent knowledge-based authentication takes 30 seconds to 2 minutes while voice biometrics authentication takes less than 9 seconds
• Privacy protection – voice biometrics strengthens authentication which can lead to a stronger privacy protection policy
Click here to view the archived Webcast.
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