Tuesday, February 9, 2010
Voxeo’s Announcement
Today’s announcement that IVR provider Voxeo will partner with four voice biometrics vendors (CSIdentity, Persay, TradeHarbor and Vocalect) has promise. It offers 100,000 telephony/Web developers, who use Voxeo’s IVR developer portal, the opportunity to develop creative voice biometrics applications for their clients. This move has the potential to mainstream the use of voice biometrics in organizations large and small. The one thing I’m unclear about is how the developers are going to differentiate between the voice biometrics applications offered by the four vendors. Time will tell.
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It is good to hear that you feel this is a promising partnership. One big differentiator from CSIdentity's perspective is that we offer identity verification and authentication packaged with vioce biometrics. So we first ensure that the customer is truely who they claim to be and then capture their voice print for future verifications. Hope this helps clear things up for you.
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